Effective Date: 01/10/2024

At Liabeautyshop, we strive to ensure your satisfaction with every purchase of our cosmetic products. Below, we outline our returns and refunds policy, which complies with the laws and regulations in force in Spain.

1. Returns:

1.1 Damaged or Defective Products: If you receive a damaged or defective product, contact us at info@liabeautyshop.es within 7 business days of receipt. We will provide instructions on how to proceed and will assess each case individually.

1.2 Shipping Error: If you receive the wrong product due to our error, contact us immediately to arrange the shipment of the correct product and the return of the incorrect one.

2. Refund Policy:

2.1 Cancellations Before Shipment: If you wish to cancel your order before it is shipped, contact us as soon as possible. If it has not been shipped yet, we will process a full refund.

2.2 Return of Non-Defective Products: We accept returns of non-defective products within 14 business days of receiving the order. Products must be unused and in their original packaging. Return shipping costs are the responsibility of the customer.

3. Return and Refund Process:

To initiate a return or refund process, please contact us at info@liabeautyshop.es providing your order information and the reason for the return. We will respond in a reasonable time frame and guide you through the process.

4. General Conditions:

4.1 Product Inspection: We recommend that you inspect your products upon receiving them. Any issues should be reported within the aforementioned deadlines so that we can resolve them effectively.

4.2 Excluded Products: We do not accept returns or offer refunds for products that have been opened or used unless they are defective or damaged.

5. Contact Us:

For any questions, special return or refund requests, contact us at info@liabeautyshop.es. We are here to assist you and ensure you have a positive experience with Liabeautyshop.

By making a purchase on our website, you agree to the terms of our Returns and Refunds Policy. Thank you for trusting Liabeautyshop!